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Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market
Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market


 

Price:
$6,000.00

Publisher: Frost & Sullivan

Product Code: FS-120415


Description Contents
 
How has the industry evolved

This study examines the trends in the contact center outsourcing services markets in Mexico as well as Central America and the Caribbean. It forecasts market demand and provides an extensive coverage of the services delivered in each of the local markets and services supplied by these countries to overseas consumers. Furthermore, it shows the data for outsourcing offshore services alone, excluding in-house operations. Within this study, revenue is traced as it is received by outsourcing companies for the provision of customer/agent interaction services in Mexico and Central America and the Caribbean.
Other information
Frost & Sullivan

April 2012
88 pages


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Industry > Information & Communications Technologies > Telecommunications > Contact Centers
Industry > Business & Finance > Business > Outsourcing
Regions > Caribbean & Latin America