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Contact Center Market on a Growth Trajectory

 

Contact Center Market on a Growth Trajectory

Contact centers are used by most of the major corporations to manage their customer interactions. In addition to the telephone, contact centers are increasingly using online chat. Contact centers are used for sales and marketing, customer support, and trouble shooting.


The contact center market is growing. According to a research report, Opportunities in a Mature Contact Center Market, the total number of contact center seats in North America alone will reach 4 million by 2018.

Market analysis on contact centers

Market Analyst offers more than 25 research reports on contact centers, including:


Learn more about market research on contact centers.